All sales transactions are made under United Kingdom law.
General guide for Mainland U.K. carriage
Delivery costs calculated at checkout for UK deliveries. For overseas deliveries, please contact us via contact form or email for delivery costs as each country attracts different rates. Delivery outside of UK excludes any import charges, customs charges and tax duties payable by customer before final delivery. Toylander Ltd is not responsible for any delivery delays due to unforeseen circumstances; for example Covid or Brexit.
Delivery to Europe and Worldwide
All import duties, tarriffs, customs charges or taxes are for customer account, including any additional charges/tarriffs relating to Brexit. Toyander RLT Ltd is not liable or responsible for any delivery delays due to any unforeseen circumstances; for example Covid or Brexit.
Loss or damage of goods
Goods are forwarded at the customer's risk. In the event of a claim being made against the carrier or Post Office for loss or damage, we retain copies of posting/dispatch certificates for all goods dispatched. Goods should be examined immediately upon receipt, with any loss or damage reported immediately and in writing within three working days to both the carrier and ourselves. Only sign the receipt from the carrier if goods are in new condition. Sign unchecked if necessary. Failure to do this may invalidate your claim. DO NOT SIGN FOR DAMAGED GOODS. TAKE PHOTOGRAPHS OF ANY DAMAGED PARTS FOUND AFTER OPENING AND SEND TO US WITH DESCRIPTION.
All goods are supplied on a payment with order basis. Payment may be made online, by BACS made out in £ Sterling/GBP ALL COSTS INCLUDED please. Additional £12 ON OVERSEAS PAYMENTS by BACS will be added to invoice. We also accept payment by debit or credit card, PayPal (additional charges may apply) and cheque (ordered items will not be dispatched until the cheque clears). If payment is made by card, please ensure all details are included and correctly stated. Goods may also be ordered and payment made by telephone. You will need to quote card number, expiry date (issue number for switch), security code plus cardholder’s full name, address and postcode where card is registered. Delivery only to registered card holder’s address. Risk and Ownership - Legal and equitable title for all goods shall remain with us until all monies due have been received and we reserve the right to repossess the goods until such time as payment in full has been received. Please do not email bank or credit card detials, we do not accpet any liability for any losses due to this informaiton being sent by email.
Every effort is made to ensure goods are dispatched without delay, however, at certain times of the year, delays inevitably occur.
Prices and VAT
Toylander RLT Ltd is registered for VAT. Prices shown include VAT and are correct at the time of going to press but we reserve the right to amend the price shown at any time. Further we reserve the right to alter any specification, withdraw or substitute items without prior notice.
All components supplied are guaranteed for a period of twelve months, (excluding batteries whether part of a kit or purchased seperately), from the date of dispatch, on a return to TRLT Ltd basis. This guarantee does not cover damage caused by accident, neglect or misuse. All goods, (excluding batteries) are covered by a full refund policy as long as the goods are in a saleable condition and unused.
Copyright and Intellectual Property
The purchase of Toylander manuals, kits and parts entitles the purchaser to build one Toylander only. Parts are not to be copied or reproduced to sell and trade. Designs of any part of the manuals or kits and components are not to be made into electronic format for CNC, CAD or any other such electronic format. Any infringements will be followed up with legal action against any persons or companies who copy Toylander RLT designs or products.
Company name: Toylander Real Life Toys Ltd
Company reg address: 27 Leechpool Holdings, Portsksewett, Monmouthshire, NP26 5UA
Company reg number: 09578630
Place of registration: England
EORI Number GB212985110000
Contact tel no.: 01291 626141